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Account and Profile

All you need to know about us!

Get Started

  • Can I use LemFi without verification?
  • What is LemFi?
  • Services We Offer
  • How do I sign up?
  • Why can’t I create an account?

Manage Your Account

  • How do I delete a beneficiary
  • Change your date of birth
  • Change your email address
  • Change your home address
  • Change your name
  • Change my phone number
See all 9 articles

Sensitive situations

  • What happens when a customer passes away?
  • Support for Vulnerable Customers
  • Contact LemFi in Vulnerable Situations
  • Wellness & Bereavement Support (Supporting You During Challenging Moments)

Contact Support

  • How do I raise a complaint?
  • How To Contact Customer Support

Close or Restrict Account

  • What happens to my balance if my account is closed?
  • Can I reopen my account?
  • Why was my account closed?
  • How do I close my account?

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Rated 4.5 across 55.4K reviews

We offer our services across multiple jurisdictions. If you are unsure which legal entity provides your services, do refer to our terms and conditions or contact us via our support channels.

In the United States, we are Pomelo Technology US Inc and Pomelo Two US LLC and are registered as Money Service Businesses with the Financial Crimes Enforcement Network (registration #31000256615720). Pomelo Technology US Inc and Pomelo Two US LLC are financial technology companies, not banks. Money remittance and banking services are provided through our licensed financial institution partner.

In the United Kingdom, RightCard Payment Services Limited is the trading name for LemFi and is registered with the Financial Conduct Authority as an Electronic Money Institution (FCA Reference 900424), located at The Jellicoe, 5 Beaconsfield Street, London, United Kingdom, N1C 4EW.

In Canada, Pomelo Technology Canada Ltd. is registered with the Financial Transactions and Report Analysis Centre as a Money Service Business (MSB registration number: M20383642), located at 786 King Street West, Toronto, Ontario, Canada, M5V 1N6.