What happens when a customer passes away?

We understand this is a difficult time, and we’re here to help. The account is frozen upon notification, and funds are handled according to the administration of their estate. Survivors should notify LemFi via email, as we may require documentation—such as a death certificate—to verify claims. 

What this means

We have processes in place to manage accounts in these situations.

What to expect

We’ll guide you through the next steps.