How do I raise a complaint?

While we strive to provide a positive, memorable experience to our customers across the board, we understand that complexities may impact the overall customer experience. 

If you feel that LemFi has not met your expectations, you can raise a complaint via email at complaints@lemfi.com. You can also use the in-app “Help” > “Report an issue” feature or fill out the request form.
 

What this means

Complaints are formally reviewed and addressed.
 

What you should do

Include as much information as possible, including your full name, email, and phone number linked to your LemFi account, a clear description of your concern or what went wrong, the date(s) the issue occurred, and your preferred outcome or resolution.
 

What to expect

Your complaint will be investigated and responded to within 3 business days, and you will be notified once it is under review.

We aim to resolve all complaints within 15 business days.

In exceptional circumstances, the timeline may extend to 35 business days; in that case, we will inform you that we need more time to complete our investigation.

Upon completion of our investigation, we will issue a final response letter.