Why can’t I create an account?

If you’re unable to create an account, there may be a few common reasons. It could be unverified documents, unsupported regions, or device incompatibility. Key requirements include being 18+, having a valid government ID from a supported country (Australia, Canada, Europe, the US, and the UK), passing KYC with a clear selfie, and using Android 6.0+ or iOS 14.0+. 

What this means

Common reasons you cannot create a LemFi account

• Failed Identity Verification (KYC): Your identification document may be blurry, expired, or not supported. You must use a valid passport, driver's license, or residency permit from your sign-up country.
• Selfie Issues: The selfie taken during verification must be in a well-lit area with a steady camera to match your ID photo.
• Unsupported Region: LemFi currently operates specifically for residents of Australia, the US, the UK, Canada, and select European countries.
• Unsupported Phone Number: You must use an active phone number from the country you are registering from.
• Device Requirements: Your mobile device must run at least Android 6.0 or iOS 14.0.
• Incorrect Information: Ensure your legal name and date of birth match your ID exactly.
• Age Restriction: You must be at least 18 years old. 

What you should do

• Check that your details are correct
• Confirm your internet connection is stable
• Make sure your country is supported
• Try again or restart the process

What to expect

Most issues can be resolved by correcting your information.