Support for Vulnerable Customers

A vulnerable customer is someone who, due to circumstances such as age, disability, illness, financial hardship, or major life events, may require additional support to manage his/her finances effectively and safely. 

LemFi is here to support you during difficult situations. We understand that certain situations may affect your finances and how you need us to engage with you. If you have experienced a bereavement or other life event that is impacting you emotionally, mentally, or physically, please reach out to let us know. 
 

What this means

You can receive additional help if you’re experiencing challenges. We are available to assist, whether temporarily or permanently, in accordance with set guidelines, with compassion and respect during these moments.

What to expect

We’ll handle your request with care and provide appropriate support.