Can LemFi process refunds for 3rd-Party Companies?

No — LemFi does not partner with 3rd party merchants and vendors to process refunds.

What this means

If someone contacts you claiming to be from a company you are expecting a refund from,  and asks you to

• download the app to receive your refund
• send money
• share your password, PIN, or login information
• Link your debit card for a refund
• move money to another account for a "refund."

👉 This is likely a scam.

LemFi does not:

• ask for payments to process refunds
• issue refunds for 3rd parties or other companies
• request sensitive information over phone, email, or messages

What you should do

If you receive a suspicious message or call:

• Do not share any personal or financial information
• Do not share your password or your transaction PIN
• Contact the vendor or merchant directly via their website or other official channels. 
• Do not send any money
• Stop communicating with the person immediately
• Contact LemFi through our supported channels 

What to expect

If LemFi needs to contact you:

• It will usually be in response to a request you made
• Communication will happen through our official channels. 

Refunds (if applicable) are processed directly to your LemFi wallet or the personal originated account, depending on the type of transaction — you will not be asked to take action outside the app.