This is when fraudsters trick victims into transferring their money to an account controlled by the fraudster. They may pretend to be someone you intended to pay or may impersonate someone to trick you into sending your money.
Eligibility APP Fraud
- Payments made to a UK account which has a sort code and account number
- Payments made to another LemFi UK user where fraud is alleged
- The payment was made on or after the 7th October 2024
- You must report to us quickly any suspected fraud, but no later than 13 months after the transaction.
- You are able to demonstrate that you were truthful and did not act with gross negligence
- You are willing to raise the claim with the police,
Tips to protect yourself
- When sending to a new recipient, conduct basic checks to ensure the recipient is the intended receiver.
- If you are purchasing goods, take steps to ensure that the seller is legitimate and their account details are correct.
- Fraudsters can pose as your bank or even loved ones; your bank will never tell you to move your money to another account.
- If you receive a message from a loved one giving you new bank details, always call them to confirm these are legitimate.
How to Claim
If you believe you have been a victim of fraud, you should report this to us as soon as possible. You can do this through the contact us on the mobile app or emailing support@lemfi.com.
Report fraud to law enforcement via Action Fraud https://www.actionfraud.police.uk/
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