Why didn't my LemFi Cash apply to my transfer?

There are a few reasons LemFi Cash may not have been applied:

What this means

• The transfer may not be eligible. LemFi Cash only applies to cross-border transfers funded in your home currency. Same-currency transfers and transfers funded from a different currency balance are not eligible.
• Your wallet balance may be zero. Check your wallet to confirm you have available credit.
• The transfer may have been below the minimum amount required for a discount on your recipient currency.

What you should do

• Check your wallet balance in the app
• Confirm your transfer was a cross-border send funded in your home currency
• If you believe all conditions were met and your LemFi Cash wasn't applied, contact us via the in-app Help section

What to expect

• If a discount applies, it will always be shown on the transfer summary before you confirm. If it's not shown there, LemFi Cash was not applicable to that transfer.