I didn’t receive an OTP

If you didn’t receive your OTP to reset your password, it may be delayed.
 

What this means

OTPs can sometimes be delayed for the following reasons:

• Network issues with your provider
• Your email address is unverified
• You have unsubscribed from our mailing list

What you should do

• Wait a few moments and request a new code
• Check that you are not connected to VPN
• Check your email spam or junk folder
• Make sure your phone has internet connectivity
• Confirm your email details are correct

What to expect

OTPs usually arrive within a few seconds, but delays can happen occasionally.