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If you suspect that you have been scammed using the LemFi app, change your password immediately and contact LemFi customer support via in-app chat or email. Report the fraud to your bank.  What thi...

Keeping your account secure helps protect your money and personal information. What this meansThe security of your information is important and of the utmost importance to us. As a valued user, we ...

If you’re unable to create an account, there may be a few common reasons. It could be unverified documents, unsupported regions, or device incompatibility. Key requirements include being 18+, havin...

To sign up for LemFi, you must download the official app and complete the registration process using a valid identity document.  What this meansYou must be at least 18 years old and reside in Austr...

We understand that certain situations may affect one’s finances and the manner in which a customer engages with the app. Such moments could cause them to feel vulnerable — either emotionally, menta...

While we note that a user may feel reluctant to share concerns in vulnerable situations, LemFI offers various means of communication, thus allowing a range of 24/7 support in these moments. The fol...

A vulnerable customer is someone who, due to circumstances such as age, disability, illness, financial hardship, or major life events, may require additional support to manage his/her finances effe...

Authorised Push Payment (APP) Fraud can be described as a scenario where fraudsters trick an individual into transferring money to an account controlled by the fraudster. Such scammers may pretend ...

If you notice suspicious activity or an unauthorised transaction or believe your account has been compromised, take action immediately to secure your funds.Our specialised fraud prevention team is ...

To help you remain protected from APP fraud, please follow the points below:Carry out basic checks when sending money to a recipient, to ensure they are the intended recipientIf you have purchased ...