We understand that certain situations may affect one’s finances and the manner in which a customer engages with the app. Such moments could cause them to feel vulnerable — either emotionally, mentally or physically — depending on events happening at the time. Other circumstances that may be difficult to live with are bereavement and the loss of a loved one.
Such periods can be rather difficult. Nonetheless, LemFi is available to provide assistance, whether temporarily or permanently, in accordance with set guidelines, as well as address your enquiries with compassion and respect during these moments.
If you are in Canada, Europe, the United Kingdom or the United States and require assistance during a difficult situation, kindly contact any of the following charitable organisations for additional information:
| Mind (mental health) | www.mind.org.uk | 0300 123 3393 |
| Samaritans | www.samaritans.org | 116 123 (free, 24/7) |
| Citizens Advice | www.citizensadvice.org.uk |
| StepChange Debt Charity | www.stepchange.org | 0800 138 1111 |
| Money Helper | www.moneyhelper.org.uk | 0800 011 3797 |
| National Domestic Abuse Helpline | www.nationaldahelpline.org.uk | 0808 2000 247 |
| Refuge | www.refuge.org.uk |
| Age UK | www.ageuk.org.uk | 0800 678 1602 |
| Dementia UK | www.dementiauk.org | 0800 888 6678 |
| Scope (disability) | www.scope.org.uk | 0808 800 3333 |
| SAMHSA National Helpline (U.S.) | 1-800-662-4357 (free, 24/7) |
| Consumer Financial Protection Bureau (CFPB) (U.S.) | consumerfinance.gov |
| Canadian Mental Health Association (CMHA) | cmha.ca (regional chapters with local services) |
| Befrienders Worldwide / Samaritans (EU) | befrienders.org |
| Telefonseelsorge (Germany) | 0800 111 0 111 (free, 24/7) |
| Shelter Safe (CAD) | sheltersafe.ca |
Disclaimer: These links contain details of non-profit organisations that provide support during financial difficulty, emotional challenges and overall well-being. They are, however, not affiliated with LemFi — these are independent of LemFi and do not have their services controlled by LemFi in any way.