Keeping your account secure helps protect your money and personal information.
What this means
The security of your information is important and of the utmost importance to us. As a valued user, we are committed to ensuring the safekeeping of your account and relevant information.
What you should do
To help us achieve these goals, your input is also needed. Here are some ways in which you can join us to ensure your profile’s safety:
- Safeguard Your Credentials: As a LemFi user, you are advised to keep your credentials private, which include but are not limited to your personal email address, PIN, password details and OTP.
- Secure Your Personal Details: LemFi will never ask you to share sensitive information, such as your password, full card digits, PIN or CVV on the back of your card. Please endeavour not to share these with anyone, including close relatives or others, as doing so exposes you to a security breach.
- Engage LemFi Social Media Accounts: Always cross-check the handles of accounts interacting with you on social media, as LemFi’s official handle is @uselemfi across the board.
- Avoid Unverified Email Links: Do not contact unverified channels or click unverified links, as LemFi will only contact you through verified means. Note that transactions are only performed on the LemFi app, which is available on Google Play and App Store. As such, do not enter your login details on unrecognised links, as accessing your account is only done through the app.
- Report Suspicious Activity: If you see any strange activity on your LemFi account, kindly reset your password and report your findings to support@lemfi.com to ensure the safety and security of your account.
What to expect
Following these steps helps keep your account secure and reduces the risk of fraud.