We understand delays can be worrying. In most cases, your transfer is still in progress but needs slightly more time.
Common reasons for delays
Transfers may take longer due to:
- bank processing times
- weekends or public holidays
- temporary service or partner delays
- additional checks for security
What you can do
- Check your transfer status in the app
- Compare it with the estimated delivery time
- Allow extra time during weekends or holidays for your transactions to Bangladesh, China, Egypt, Ivory Coast, Uganda, India, Pakistan, the Philippines, and Vietnam.