Ruby
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Articles
Recent activity by Ruby-
Can I get a receipt?
Yes, you can get a receipt for transactions on the LemFi app. Receipts for transfers are available directly within the app, and you can download monthly account statements in PDF or CSV format by n...
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What are my wallet limits?
LemFi wallets have no limits on how much you can hold, but there are limits on how much can be funded into your wallet. What this meansYour wallet can hold any amount of funds, but there are limits...
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Why is my deposit taking time?
If your deposit is taking longer than expected, it may still be processing. What this meansProcessing times depend on:The payment method usedthe sending bank’s processing time If your bank has alre...
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How do I block my account?
You can request a block on your account to prevent unauthorized access. What this meansWhen your account is blocked, you will be:unable to log in to your accountunable to carry out transactionsWhat...
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Can LemFi process refunds for 3rd-Party Companies?
No — LemFi does not partner with 3rd party merchants and vendors to process refunds.What this meansIf someone contacts you claiming to be from a company you are expecting a refund from, and asks y...
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Can I use LemFi without verification?
You may use some basic features without verifying your identity, but your access will be limited.What this meansWithout completing verification:you may have restricted access to certain featuresyou...
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How do I raise a complaint?
While we strive to provide a positive, memorable experience to our customers across the board, we understand that complexities may impact the overall customer experience. If you feel that LemFi has...
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What happens when a customer passes away?
We understand this is a difficult time, and we’re here to help. The account is frozen upon notification, and funds are handled according to the administration of their estate. Survivors should noti...
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How do I create or hhange my transaction PIN?
Creating a transaction PIN in LemFi is a critical security measure that protects your funds and personal data during money transfers. It acts as a mandatory authorization step, ensuring that only y...
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How do I set up biometric login?
Setting up biometrics (Face ID/fingerprint) on LemFi enhances security for your funds and provides faster account access, helping protect your account from unauthorized access. What this meansBiom...