Ruby

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  • Credit bureau and Credit score

    We partner with Equifax to provide your credit score and credit report information. Checking your credit score or signing up for Credit Monitor will not affect your credit score. Viewing your score...

  • Why can't I view my credit files?

    As a verified customer, this can happen for a few reasons:The credit bureau may not be able to match your details straight awayYour personal details, such as your name, date of birth, or address hi...

  • Signing up for Credit Monitor

    Credit Monitor is a free feature in the LemFi app that lets you view your Equifax credit score, understand the factors affecting it, and track changes over time. Your credit data is encrypted and s...

  • Why can’t I apply for credit?

    If you can’t apply for LemFi Credit, it may be because the feature isn't available to you or you don't meet the eligibility requirements. What this meansLemFi Credit is currently available only to ...

  • Report an issue with a credit transaction

    If something doesn’t look right with a credit transaction, let us know as soon as possible. What this meansYou may need help if:you don’t recognise a transactiona payment was made in errorthere’s a...

  • How do I manage my card (freeze, security)?

    You can manage your LemFi card (freeze or unfreeze) directly in the LemFi app to help keep your credit account secure.  What this meansLog in to your LemFi account.Go to the "Cards" section, which ...

  • How do I use my virtual card?

    Once approved, you’ll receive a virtual card linked to your credit account. What this meansOpen the LemFi app, navigate to the 'Cards' tab, and create/view your virtual card details.Select "Add to ...

  • What happens if I miss a payment?

    Missing a payment on LemFi Credit can result in a negative impact on your credit score, as late payments are reported to credit reference agencies. While LemFi aims to be transparent with no late f...

  • Can I repay early?

    Yes, you can repay your LemFi credit early at any time. Early repayment allows you to pay off your balance faster and reduces the total daily interest charged. You can make additional payments or s...

  • How do repayments work on LemFi credit?

    LemFi credit works as a revolving line of credit, with purchases automatically split into 12 monthly installments, often used for "Send Now, Pay Later" remittances. Repayments are structured with d...