Your transfer is showing as in progress and hasn’t moved on yet. Here’s what that means and what to do.
What this means
“In progress” means your transfer has left your wallet and is being processed, either by LemFi or by your recipient’s bank or mobile money provider. This is a normal stage for most transfers and doesn’t mean anything has gone wrong.
What you should do
- Open the LemFi app and go to Transactions (it's the middle button at the top right corner of the homepage).
- Select the transfer to see its current status and any updates.
- Give it a little longer. Most transfers move to completed within the time shown in the app when you sent it.
- If it’s been longer than that estimate, check whether your recipient’s bank has flagged anything on their side.
What to expect
Most transfers marked in progress are complete without you needing to do anything.
Next steps
If your transfer has been in progress for longer than the estimated time and there’s no update, contact support with your transaction reference number. We’ll look into it and come back to you.