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Why didn’t my LemFi Cash apply to my transfer?

Ruby

Usually it’s because the transfer wasn’t eligible, it was below the minimum, or you’ve reached your monthly limit.

What this means

LemFi Cash may not apply if:

  • The transfer is in the same currency, such as GBP to GBP
  • You paid from a different currency balance, not your home currency
  • Your LemFi Cash Balance is at 0
  • The transfer is below the minimum for that country
  • You’ve reached your monthly limit for LemFi Cash from referrals

What you should do

  1. Check your LemFi Cash Balance in the app
  2. Check if you’re sending abroad from your home currency
  3. Check the minimum transfer for the country you’re sending to. 

What to expect

If LemFi Cash applies, the boost is always shown on the summary screen before you confirm. If it isn’t shown there, LemFi Cash wasn’t used on that transfer.

Next steps

If everything checks out and your LemFi Cash still didn’t apply, contact support in the app.