Report an issue with a credit transaction

If something doesn’t look right with a credit transaction, let us know as soon as possible.
 

What this means

You may need help if:

• you don’t recognise a transaction
• a payment was made in error
• there’s a problem with a purchase
   

What you should do

Share the following:

• the transaction details
• what went wrong
• any relevant screenshots or supporting information
   

What to expect

Our team will review the transaction and guide you on the next steps.