My transfer failed

If your transfer fails, don’t worry — your money is safe. Sometimes transfers fail due to different factors.

Why transfers fail

Such failures can happen due to:

• The transfer is being initiated outside local banking hours
• The transfer is being sent during a public holiday, weekend, or bank holiday
• Your recipient account has limitations
• Your recipient bank or our payment partner is experiencing a temporary downtime

What happens next

If a transaction is unsuccessful, you'll receive a refund that's automatically returned to your wallet. However, if you signed up from a European country, the money will be returned to the source account.
 

How long do refunds take

Refunds are usually processed:

• Instantly to your LemFi wallet,
• 3–5 business days, to your debit card 
• 1–2 business days to your bank account 

What you can do after your transfer fails

Please verify your beneficiary details and account limits, then try the transfer again.