My recipient hasn’t received the money

If your recipient hasn’t received the money, the first step is to check the status of your transfer on the app.

Step 1: Check the status

You can check your transaction status by logging in to your LemFi account.

• Tap "Transactions" at the bottom of the home screen.
• Select the transaction you want to check
• You will see the current status of your transaction

In Progress→ the transfer is still on the way

Completed → the money has been sent

If your transfer is completed

If your transfer is marked as completed but your recipient has not received it yet, it is likely still being processed by their bank. This is usually resolved within 24 hours.

Ask your recipient to:

• Check their account again
• Check pending transactions
• Contact their bank if needed

Other possible reasons

• Delays at the receiving bank
• Incorrect recipient details
• Temporary bank downtime