Why didn’t I receive points?

If you didn’t receive points, your transaction might be ineligible.
 

What this means

Points may not be awarded if:

• the transfer does not meet the minimum amount
• the destination is not eligible
• the transfer was fully paid using points
• the transaction was not a qualifying international transfer

What you should do

Please ensure that your transaction is eligible for rewards both before and after sending money.
 

What to expect

Points are only awarded for eligible transfers and are added after successful transactions.