If you notice suspicious activity or an unauthorised transaction or believe your account has been compromised, take action immediately to secure your funds.
Our specialised fraud prevention team is available 24/7 to investigate your case.
- Contact us immediately and send us the details
- Open the app > Click on Help > Click on Get Help.
- Secure your account right away by creating a new, unique password for your login profile
- Update your transaction PIN in the settings tab.
What you should do
To help our security team investigate faster, please provide the following details in your email:
- The transaction ID (found in your transaction history).
- A brief description of why you believe this activity is fraudulent.
We will review your report immediately and restrict your account access to prevent further unauthorised transfers. We also highly recommend reporting the incident to your main bank and to Action Fraud via their official website (if you are in the United Kingdom).