How do I add money from Kenya?

You can request money from your contacts in Kenya using the mobile money option.

What this means

Funding your KES wallet works through a mobile money request sent to a contact in Kenya, rather than a direct bank transfer.

What you should do

1. Log in to the app.
2. Tap the “Accounts” card.
3. Select the “KES” card.
4. Tap the “Request Money” button.
5. Add a new recipient or search your enabled contacts.
6. Fill in the required fields: first and last names, mobile money operator, and phone number.
7. Review the details.
8. Enter the amount and tap “Request”.
9. A prompt is sent to that phone number asking the contact to authorize the payment with their PIN.
10. Once it’s authorized, the money is deposited into your KES wallet, and you’ll get a notification.

Make sure the mobile money phone number is active and switched on so the prompt can be delivered.

What to expect

Most payments are processed instantly. If there’s a delay, contact support with a screenshot of the proof of debit, including the date and amount funded.