Add money from Kenya

What this means

This means you request money via the mobile money option from your contacts in Kenya.

What you should do

Open the app and select "Add money” under the KES wallet

• Select "Add with mobile money."
• Input the amount that you want to add
• Add a new recipient or search from your enabled contacts 
• Fill all required fields correctly (first and last names, mobile money operator, and phone number)
• Review details and send a payment request
• A prompt will be sent to the phone number to authorize payment with PIN
• Once payment is authorized, the money will be deposited into your KES wallet, and you will receive a notification
• Ensure that the mobile money phone number is active and turned on so that the prompt can be delivered successfully.

What to expect

Most payments are processed instantly. If you experience a delay, contact the support team with the following information: 

• A screenshot of the proof of debit (should include the date and amount funded