Ruby

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  • How do I open a Global account?

    Setting up a Global Account is quick if you meet the requirements: download the LemFi app (Android 6.0+/iOS 14.0+), select your country, and register with your legal details. What this meansThe Glo...

  • My transfer is still "In Progress"

    Your transfer is showing as in progress and hasn’t moved on yet. Here’s what that means and what to do.What this means“In progress” means your transfer has left your wallet and is being processed, ...

  • Does my recipient need the app?

    No, your recipient doesn’t need the LemFi app to receive money.What this meansLemFi sends funds directly to your recipient’s local bank account or mobile money wallet:Bank or mobile money transfers...

  • What payment methods can I use?

    You can fund your account using different payment methods depending on your location. However, LemFi does not accept credit cards as a payment method.  What this meansAvailable payment methods incl...

  • How do I verify my Global account?

    You’ll need to complete identity verification to use your Global Account. What this meansVerification ensures your account is secure and meets regulatory requirements. What you should doTo verify y...

  • Do I pay tax on interest?

    Yes, you may have to pay tax on interest earned from a LemFi savings account. Interest is paid "gross" (without tax deducted), meaning you are responsible for reporting any interest that exceeds yo...

  • My recipient hasn’t received the money

    If your recipient hasn’t received the money yet, here’s how to check what’s happening and what to do next.What this meansYour transfer moves through a few stages before it lands in your recipient’s...

  • Add money from the UK

    Adding money from the UK is simple, and there are several ways to do it.What this meansYou can fund your account with debit cards, instant bank transfer, virtual funding, and Apple Pay or Google Pa...

  • What payment methods can I use?

    The payment methods you can use to fund your account depend on where you are. LemFi doesn’t accept credit cards.What this meansAvailable payment methods by country:United Kingdom: debit card, insta...

  • How long does it take to add money?

    Adding money to a LemFi wallet is generally instantaneous or takes only a few minutes. A few methods of deposit typically reflect within 1-2 business days. What this meansProcessing time depends on...