Ruby
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Articles
Recent activity by Ruby-
How to remove a currency account?
You can remove a currency from the Accounts section in the LemFi app. The balance on the currency account needs to be at 0.00 first.What this meansRemoving a currency account takes it off your Acco...
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How do I delete a beneficiary
Log in to your LemFi accountTap the green "Send Money" button on your home pageEnter an amount in the "You Send" field and select the recipient's currency by tapping the flag under "Recipient Gets"...
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Change your date of birth
Because the date of birth is a critical part of your identity verification (KYC), it cannot be updated directly within the app profile settings. To correct your date of birth, you must contact the ...
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Change your email address
To update the email address associated with your LemFi account, please follow the steps below:Log in to the LemFi app.Tap the profile icon located at the top left corner of the screen.Select Accoun...
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Change your home address
It is important to keep your contact details up to date with LemFi. If you have moved, you can update your home address by contacting our support team directly.You may be asked to provide proof of ...
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Change your name
You will be unable to directly edit your legal name in the app once your identity has been verified. To change your name (e.g., due to marriage or legal correction), you will need to contact our cu...
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Change my phone number
Updating Your Phone Number on LemFi requires you to provide your old phone number and the new phone number. Please ensure you have access to your old phone number for verification and be prepared t...
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I’m an existing customer, why am I not seeing the bonus rate?
Current customers must manually upgrade to the Bonus Plan via the app. We don’t switch you automatically because the 183-day countdown only starts when you’re ready. Just review the terms we’ve sen...
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What happens to my rate after 6 months?
Once your 183-day boost expires, your account will automatically move to our Standard Tracker Rate (currently 3.04% AER). You don’t need to lift a finger; we’ll handle the switch for you so your mo...
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How does the 6 month bonus rate work?
Your bonus is a fixed 1.96% boost added directly to our tracker rate. This gives you a total current rate of 5.00% AER.Your 6-month (183-day) bonus period kicks off the second you activate the Bonu...