Ruby

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  • I didn’t receive an OTP

    If you didn’t receive your OTP to reset your password, it may be delayed. What this meansOTPs can sometimes be delayed for the following reasons:Network issues with your providerYour email address ...

  • I forgot my password

    If you’ve forgotten your password, you can reset it quickly and securely. What this meansYou’ll need to verify your identity before creating a new password. What you should doOpen the appTap "Recov...

  • I can’t log in to my account

    If you’re having trouble logging in, don’t worry, this is usually easy to fix. What you should doYou may be unable to log in for many reasons. If your account is not restricted due to a regulatory ...

  • What happens to my balance if my account is closed?

    Your remaining balance will be reviewed during the closure process. What this meansDepending on why your account is closed,  your account funds may be returned, withdrawn, or held before closure is...

  • Can I reopen my account?

    In cases where you had previously requested an account closure, you may be able to reopen your account. What this meansThe reason for your account closure and the team's internal review determine w...

  • Why was my account closed?

    Accounts may be closed for security, compliance, or regulatory reasons.What this meansSuch closures can happen due to:policy violationsregulatory requirementssecurity concerns

  • How do I close my account?

    If you wish to close your account, we will be sad to lose you as a customer and hope we can resolve any dissatisfaction you may have experienced.  What this meansClosing your account will stop all ...

  • Change language settings

    You can switch the app language to your preferred language from the available languages below.- Chinese- English (UK)- English (US)- French- German- Italian- Portuguese- Spanish What this meansLang...

  • Turn notifications on or off

    You can enable or disable notifications in the app. What this meansGet real-time alerts in the app for promotions and offers from LemFi, exciting new features and services, and transaction details....

  • Reset my Password or Transaction PIN

    If you’ve forgotten your password or transaction PIN, you can easily reset it. What this meansResetting your credentials helps you regain access securely. What you should doIf you are unable to acc...