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You can request a block on your account to prevent unauthorised access. What this meansWhen your account is blocked, you will be:unable to log in to your accountunable to carry out transactionsWhat...

No — LemFi does not partner with 3rd party merchants and vendors to process refunds.What this meansIf someone contacts you claiming to be from a company you are expecting a refund from,  and asks y...

You may use some basic features without verifying your identity, but your access will be limited.What this meansWithout completing verification:you may have restricted access to certain featuresyou...

While we strive to provide a positive, memorable experience to our customers across the board, we understand that complexities may impact the overall customer experience. If you feel that LemFi has...

We understand this is a difficult time, and we’re here to help. The account is frozen upon notification, and funds are handled according to the administration of their estate. Survivors should noti...

Creating a transaction PIN in LemFi is a critical security measure that protects your funds and personal data during money transfers. It acts as a mandatory authorisation step, ensuring that only y...

Setting up biometrics (Face ID/fingerprint) on LemFi enhances security for your funds and provides faster account access, helping protect your account from unauthorised access.  What this meansBiom...

If your LemFi app keeps logging you out, it is likely due to an outdated app version, security session timeouts, or cached data issues.  What this meansAutomatic logouts help protect your account, ...

If you’re logging in on a new device, you may need to complete extra security checks. What this meansFor your safety, we may:Send a verification codeRequest additional checks, including Two-Factor ...

If you didn’t receive your OTP to reset your password, it may be delayed. What this meansOTPs can sometimes be delayed for the following reasons:Network issues with your providerYour email address ...