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LemFi
Managing my Account

Managing my Account

Answers to getting started, signing up and configuring your account settings, such as your email, profile details, and password.

Security & Navigation

What is Authorized Push Payment (APP) Fraud?
How do I disclose a vulnerability?
How can I lodge a complaint?
How do I update my details?
How do I report fraud?
Is my money safeguarded?

Verifying my account

What identification documents can I use to verify my identity?
Why do I need to be verified?
How do I verify my account?
How long does it take to get verified?
What happens to my personal information after I upload it?

Setting up my account

How do I sign up on the LemFi App?
How do I close my LemFi account?
Can I change the email address registered to my LemFi account?
Oops…I need to reset my password
Why do I need a One-Time-Password (OTP)?

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About

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Rated 4.5 by 15,000+ Africans

We offer our services across multiple jurisdictions. If you are unsure which legal entity provides your services, do refer to our terms and conditions or contact us via our support channels.

In the United States, we are Pomelo Technology US Inc and Pomelo Two US LLC and are registered as Money Service Businesses with the Financial Crimes Enforcement Network (registration #31000256615720). Pomelo Technology US Inc and Pomelo Two US LLC are financial technology companies, not banks. Money remittance and banking services are provided through our licensed financial institution partner.

In the United Kingdom, RightCard Payment Services Limited is the trading name for LemFi and is registered with the Financial Conduct Authority as an Electronic Money Institution (FCA Reference 900424), located at St. Faiths Street, Maidstone, Kent, United Kingdom, ME14 1LH.

In Canada, Pomelo Technology Canada Ltd. is registered with the Financial Transactions and Report Analysis Centre as a Money Service Business (MSB registration number: M20383642), located at 786 King Street West, Toronto, Ontario, Canada, M5V 1N6.