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LemFi
Managing my Account

Managing my Account

Answers to getting started, signing up and configuring your account settings, such as your email, profile details, and password.

Security & Navigation

How can I lodge a complaint?
How do I update my details?
How do I report fraud?
Is my money safeguarded?

Verifying my account

What identification documents can I use to verify my identity?
Why do I need to be verified?
How do I verify my account?
How long does it take to get verified?
What happens to my personal information after I upload it?

Setting up my account

How do I sign up on the LemFi App?
How do I close my LemFi account?
Can I change the email address registered to my LemFi account?
Oops…I need to reset my password
Why do I need a One-Time-Password (OTP)?

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Rated 4.5 by 15,000+ Africans

Lemonade Technology Limited (No. 935815) is registered with the Financial Conduct Authority as a Small Payment Institution (Firm Reference 935815). Registered address: The Old Library. St. Faiths Street. Maidstone Kent. United Kingdom ME14 1LHM E 1 4 1 L H.

Lemonade Technology Limited, Canada, is registered and regularised by the Financial Transactions and Report Analysis Centre of Canada as a Money Service Business. MSB registration number: M20383642. Lemonade Technology Limited, Canada. © 2021 All Rights Reserved

Payment accounts and Mastercard cards are issued by by Paynetics AD (via Paystratus Group Ltd, a Technical Provider of Paynetics AD) with company address at 76A James Bourchier Blvd, 1407 Sofia, Bulgaria, company registration number 131574695 and VAT BG131574695, pursuant to an e-money license issued by the Bulgarian National Bank No. 44/11.04.2016.